Terms of Sale
By placing an order with us you are entering into a contract to purchase a product on and subject to the following terms and conditions. If you do not agree or have any questions about our terms and conditions then please contact us before placing your order.
All orders are subject to availability and confirmation of the order price. Despatch times may vary depending to availability. Any guarantees or representations regarding delivery times are limited to mainland UK and subject to any delays resulting from postal delays or ‘force majeure’ (‘chance occurrence, unavoidable accident’), for which we will not be responsible. When placing an order you undertake that:
- All details provided to us are true and accurate.
- You are an authorised user of the credit or debit card or Paypal account used to place the order and that there are sufficient funds to cover the cost of the goods ordered.
Please note that JSW (Yorkshire) Ltd retains the right to refuse any request or order made by you. Please do not order anything which is NOT on our actual web shop i.e. a trailer or a horsebox – your request will be denied, please call us prior to any ordering – thank you.
Pictures shown are for indicative purposes only. We can not accept responsibility for any variation in colour to those shown. All content and images on this website are owned and copyrighted to JSW (Yorkshire) Ltd unless otherwise specified.
Confirmation of your order
When you place an order you will receive an acknowledgement email confirming receipt of your order. This email is only an acknowledgement and does not constitute acceptance of the order. A contract between JSW and the customer will be formed once a confirmation email confirming that the goods have been dispatched is sent.
The confirmation is deemed to have been given to you as you are able to access the message, whether or not you actually receive that message.
Only those goods listed in the confirmation email sent at the time of dispatch will be included in the contract.
Your Right to Cancel
You can cancel your order without reason prior to dispatch or within seven days of receiving the first part of an order if the carriage is split. To do so you must give us written notice including email within that seven day period. If you cancel within this time payments made by you will be refunded in full within 30 days. Cancelled items must be returned to us in the manner set out in our Returns Policy below and must be received by us complete, in perfect condition, unused and in their original packaging, even if goods were sent out to you incorrect. The customer will be responsible for the cost of returning split carriage items.
Pricing and Availability
We may from time to time offer promotional discount codes, which may apply in respect of any, or certain specified, purchases made through the website. Only one promotional discount code can be applied to an order.
Please note that all products and services including those on offers are subject to availability and may be withdrawn at any time including after you have placed an order. We also reserve the right to revise prices at any time. Prices are exclusive of VAT unless stated.
If your item is not in stock we will back order it for you.In case of long delays or unavailability you will be notified and given the option to cancel your order. We always endeavour to ensure the accuracy of the information provided but there is always the possibility of an item being out of stock. We will continue to list those products that can be re-ordered. Those that we will not be re-ordering will be removed from this website as soon as possible.
While we try to ensure that all details, descriptions and prices, which appear on the website are accurate, errors may occur. If we discover an error in the price of any good ordered we will inform you of this as soon as possible and give you the option or reconfirming your order at the correct price or cancelling it.
If we are unable to contact you we will treat the order as cancelled. If you cancel and you have already paid for the goods you will receive a full refund.
When applicable prices are inclusive of VAT at the rate appropriate to the country of receipt within the EU. VAT is not included to non-EU customers when a valid VAT number is supplied and verified. Delivery costs will be charged in addition and are clearly displayed where applicable and included in the ‘Total Cost’. See the Postage & Packing section for more details.
Title of goods supplied passes to the customer on payment for the goods and not on delivery.
Postage & Packing
Carriage is calculated on the product weight and/or volumetric – which ever is greater. A postage calculator allows customers to choose delivery options and costs as part of the order process.
NORTHERN IRELAND & EIRE – Shipments are to business registered companies only, and is NOT calculated on-line through the web shop. Please contact us with your enquiry.
European Shipments: For Europe and international rates please contact us with your order requirements and a business delivery address so a calculation can be given.
Sending in your own courier / collection company
If you would like to send in your own courier for collection of your order, then please be aware that there will be a packing cost to you. We will advise size of parcels and weights once packed and charged at cost.
Delivery: We kindly ask customers to read this section very carefully to avoid any misunderstandings over delivery terms & conditions.
When will my order be delivered?
Although we hold stock of best selling products in selected colours our extensive product line means we ask customer to please allow, sometimes, up to 14 working days for delivery, this is subject to season. If your colour choice is out of stock upon ordering, we may offer you an alternative colour to help speed up dispatch. If the product you are ordering is predicted to take more than 14 working we will inform you of the closest delivery date possible. On receipt of your order we will process it and email you an acknowledgement to confirm details and provide you with an approximate dispatch date.
JSW (Yorkshire) Ltd does not guarantee next day delivery once goods are dispatched. Please allow 1 to 7 working days subject to your email dispatch notification.
JSW (Yorkshire) Ltd does not offer free delivery. Due to volume-metric size of our products we are disliked by the small couriers, and our goods are classed as ‘ugly freight’ and have to be shipped via a more commercial courier and often charge a higher rate to shipping to what the customer is charged.
We do, however, offer a ‘Click and Collect’ service from our store, here in Northallerton only. When your order is ready we will then let you know via email and please ensure your collection vehicle is significant enough for the goods you are collecting.
Collecting from store
For those wanting to collect, once we have processed your order, we will inform you when the goods will be ready to collect. Please ensure you have the correct sized vehicle for the goods. If unsure, please contact us and we will advise. If you are sending someone on your behalf, please ensure we know of their name and for them to quote your order reference upon arrival. We are open for collection between the hours of 8am till 4.30pm Monday to Friday only. Collection is from our store only, in Northallerton, North Yorkshire. DL6 2NL.
Sending a courier in on your behalf
If you wish to send in a national courier on behalf of yourselves, then there will be a wrapping and packing charge for your goods as the courier will only be collecting and not wrapping. We will advise of this charge prior to collection and once the goods are ready and wrapped goods will not be released until the packing costs are paid for.
If you give us delivery instructions stating you will be in to sign, but when the courier arrives it is clear you are not and there is nowhere or no details on where the driver can leave your order safely, then he will take the goods away back to depot. To re-deliver the order there will be a re-delivery charge which will be the same as first paid. Sorry, but we are charged for re-delivery and therefore will forward the charge on to you. If you refuse to pay this re-delivery charge, then we will have the goods brought back to our works and refund you the cost of goods only and cancel the order forthwith. Hence, we like clear and concise delivery instructions, so you receive your order quickly and as efficiently as possible.
Placing orders on-line: Can we request that you fill in the ‘DELIVERY INSTRUCTIONS’ box with details on where the Courier could leave your goods if you will not be in and able to sign for your delivery. If you are not willing to give instructions on where to leave then you MUST give an alternative delivery address of a BUSINESS ADDRESS only forwarding it’s standard opening hours.
During Covid-19 times:
Placing orders on-line: Can we request that you fill in the ‘DELIVERY INSTRUCTIONS’ box with details on where the Courier could leave your goods if you will not be in. They do not want to be in contact with yourself during these times, even if you are in, so please could you state where your order can be left i.e. by the greenhouse / front door etc’ as they will not want to be in contact with you and will self-sign the electronic hand held scanner. The courier will NOT call you prior with a delivery time slot, they do not have a company mobile phone to be able to do this. Therefore please use their online portal for track and tracking your delivery. If you are not willing to give instructions on where to leave then you MUST give an alternative BUSINESS ADDRESS for delivery with standard business opening hours.
Please understand that all poles, fillers and wings are made to each individual order, your order. We do, however, ship smaller one item orders like Mounting blocks and hay bars for example, quickly. If you are requiring items for gift like a birthday for example, please ensure your order is placed well in advance of requirements and add an extra note regarding this so it is picked up in the office.
Can I Track my Order?
A confirmation email together with relevant courier tracking details will be sent to you on dispatch. Any problems will be quickly communicated to you.
Do I need to Sign for my Order?
YES! and always sign UNCHECKED! All orders will require a signature on delivery as it’s the customer’s responsibility to ensure that somebody is able to sign for the delivery within the expected time frame at the delivery address specified. A note at your front door to notify the courier to say where to leave your goods, is also classed as a signature. If goods are delivered to residential addresses, then claims of loss or damage are not available. To be safe, we strongly advise shipping goods to a place of work (VAT registered business / business registered to Companies House / Rate paying business address), where a signature can be obtained.
Remember NO SIGNATURE, NO CLAIM!
If you have informed us prior that you will not be about to sign for the goods and were happy to have them left, for example ‘’in the wood shed/garage/by the arena etc. then this is at your own risk. We take no responsibility what so ever if any of the goods came damaged, lost or stolen after the courier driver has left items (especially at a private residence), as no claim can be made against ourselves or the courier.
Before signing for your delivery
We strongly advise that all goods are checked on the day of delivery particularly high cost items such as jump wings and poles.
If there is any damage, Do not discard the packaging as all returns require items to be returned in their original packaging.
So, before you sign check:
- That all parcels are as per carrier paperwork.
- That the parcels in good condition.
- Sign UNCHECKED on the couriers scanner.
If the answer is NO to either question please write what is missing or damaged on the carriers paperwork and inform JSW IMMEDIATELY (you have within 48 hours of receipt window to do so). We cannot accept time any longer.
PLEASE NOTE THAT CUSTOMERS ARE ALLOWED TO SIGN FOR GOODS UNCHECKED PRIOR TO THE COURIER LEAVING. WE REGRET THAT WE ARE UNABLE TO CONSIDER CLAIMS FOR LOSS OR DAMAGE IN TRANSIT UNLESS THE CARRIER PAPERWORK HAS BEEN MARKED ACCORDINGLY AND JSW HAVE BEEN INFORMED WITHIN 48 HOURS OF DELIVERY. IF YOU HAVE LEFT INSTRUCTIONS FOR THE GOODS TO BE LEFT IN AN ALLOCATED SAFE PLACE THEN THIS IS CLASSED AS YOUR SIGNATURE.
Then if the above is done as per signature, then you can proceed as follows, please:
- Please take pictures and or video of the damaged item with the packaging as we will images to pursue any claim with the courier. This is for your protections and ours.
- Please keep all original packaging.
- Do not use the product as a full refund will not be possible.
- Please ensure that you include the original delivery note with your return. If you no longer have this, please include confirmation of your name, address and order number.
We require this information within the first 48hour period of receipt. If you do not respond to ouremails with the necessary proof of damage within 48hours of initial contact we cannot accept claim on damage for replacement.
What if There Are Problems with the Delivery?
If you give us delivery instructions stating you will be in to sign, but when the courier arrives it is clear you are not and there is nowhere or no details on where the driver can leave your order safely, then he will take the goods away back to depot. To re-deliver the order there will be a re-delivery charge which will be the same as first paid. Sorry, but we will be charged for re-delivery and must forward the charge on to you. If you refuse to pay this re-delivery charge, then we will have the goods brought back to our works and refund you the cost of goods only and cancel the order forthwith. Hence, we like clear and concise delivery instructions, so you receive your order quickly and as efficiently as possible.
To avoid any issues please give us full delivery instructions so we can forward these to the courier driver. Please note that although our couriers are happy to accommodate delivery instructions such as ‘leave in porch’ or ‘with neighbour’ only ONE delivery address can be given, and it MUST be a postal registered address, not a stable block down a lane for example. Please do not expect the driver to carry your goods into your field, or lift them over a gate or fence, they will deliver nearest the property entrance.
If you have any vehicular restrictions like ‘low bridge’, ‘tight lane’ where HGV’s cannot access please advise when placing your order.
Please note we only refund carriage if the goods arrived damaged. Any non-damaged/non-faulty returns will incur carriage costs.
Returns & Exchanges
We hope that you are delighted with your products from ourselves. If for any reason you are not entirely satisfied, you are welcome to return your order to us within 28 days for a full refund, excluding carriage. Please note that unless products are faulty or if you have used any of the goods, we are unfortunately unable to refund your return postage costs. This also applies to split carriage items if an order is cancelled before all items have been delivered.
Please send all returns to JSW (Yorkshire) Ltd , Unit 16-17 Omega Industrial Village, Thurston Road, Northallerton. DL6 2NL. ENGLAND
Include a covering note telling us:
- Your original order number
- Your name and contact number
- Whether you would like a refund of an exchange (and what you might require)
All refunds will be made via the original payment method to minimise potential fraud. Exchanges are subject to stock availability.
Please check our website for up-to-date stock information.
We will require payment to cover the new outbound postage, which can be made via a credit or debit card over the phone or via PayPal.
Please note we are not responsible for damage done by your livestock, misuse, incorrect storage, not used as it is designed for or abuse. We are not at liberty to refund after the 28 day period. There is no refund for goods which are made to order.
Damaged goods upon receipt
For example: If your pole end caps come cracked or damaged in a way of the pole being unable to be used as a jumping pole, we will send you out replacement end cap(s) with rivets / screws to re-attach, once photographic evidence is sent to us. If an outer sleeve is damaged, we will send a replacement sleeve to replace and new rivets/screws to attach the end cap back on. Again, photographic evidence must to show for us to establish the damage. In the unlikely hood of the whole pole being smashed, again photographic evidence is necessary for us to send a replacement (please understand it may not be the same colour originally ordered, if for example during Christmas periods we do run out of some colour-ways due to popularity, but a replacement will be shipped within a 28-day period. Please note we are not responsible for damage done by your livestock, misuse, incorrect storage, not used as it is designed for or abuse.
Photographic evidence MUST be provied on ALL cases.
Goods listed from our Seconds or Discontinued range
May be listed as discontinued or may be listed as a seconds due to manufactures imperfections these are not available for returns – sold as listed – if unsure, then we advise not to buy from this section.
Manufacturer’s warranty on goods
Standard 12months manufactures warranty on products unless stated. Just like when using wooden products like wood poles for example, breakages are inevitable when you or your horse falls or treads on them. There is no manufacturer’s warranty on miss-used products or damage done by falling on / treading on /eaten/ chewed / kicked /run-over / not used for the purpose designed for /faded / mis-treated etcetera. This goes on all products. We do not endorse using items for anything other than their designated use.
In the event of item being missed off a product from factory and is known to be an easy add on –for example, braked castors on the hay soaker, then the parts will be sent on, rather than a full product replacement. If there is a manufacturing issue then this will be at the manufactures discretion.
If it’s a manufacturing issue we request proof of issue, requesting photos of proof to be able to forward to the manufacturers. One viewed, it will state if they will repair or replace and /or agree it’s their manufacturing fault, after viewing said product which we will have to liaise with them and will require a period of time to do so. If photographic proof is given then nothing forward can happen.
How to look after your poles
To get the best from your plastic poles keep out of direct sunlight and store flat and straight after use. Do not stand them up against a building for example as plastic can warp in warm weather or long periods of time.
You will get some fading on some colours when left outside in the weather elements such as red, pink, brown as an example. We do not endorse round Jumping poles as trotting poles.
How to look after your wings
To get the best from your plastic jump wings keep out of direct sunlight. You will get some fading on some colours when left outside in the weather elements such as red, pink, brown as an example, which is natural. To cut down fading store your coloured jumps inside without direct sunlight. You can clean down your wings with hot water, detergent, a sponge and good old-fashioned elbow grease! We do not recommend using a pressure washer on fillers and wings with graphic designs on.
Planks, Fillers, Wings and any items with graphics
Any fillers or items with graphics on, which maybe such as the markers with vinyl graphics numbers/letters on for example, after each use ensure the faces are clean of debris especially sand as if you stack the tower markers as this could scratch the digits/face of the item.
Licence to use our Website
a. We own all intellectual property rights in and to the Website and all materials, information, templates or tools (together referred to as “Materials”) accessible from the Website. Nothing in these Terms grants you any legal rights in the Website or any of the Materials other than strictly as necessary for you to access the Website and use it and the Materials in accordance with these Terms.
b. You may view and print pages from the Website for your own private use, and use the Materials for the purposes of producing proofs for printing by us, providing you comply with the restrictions below and all of these Terms.
c. You must not:
i. republish or re-use anything, including Materials, from our Website;
ii. sell, rent or license anything, including Materials, from our Website; or
iii. copy or exploit anything, including Materials, on our Website.
iv: copy and use our photographs from our Website for use on your own Website or social media offering for resale, without prior and written permission. Verbal permission would not be acceptable.
Acceptable use of the Website:
a. You must not use our Website or Materials in any way that causes, or may cause, damage to the Website, the Materials, us or our business.
b. You must not use our Website or Materials in any way which is unlawful, illegal, fraudulent or harmful, or in connection with any unlawful, illegal, fraudulent or harmful purpose or activity.
c. You must not use our quotation form except to place genuine quotation requests to us for goods.
d. We reserve the right to refuse to accept any request for an order or produce any goods or other matter which, in our reasonable opinion, is of an illegal, unethical, defamatory or blasphemous nature, or which does or may discriminate on the grounds of sex, race, age or disability, or includes any kind of content (including but not limited to text, graphics, pictures or photographs) which are unlawful or include offensive or threatening, sexual, political or religious content.